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THE PUBLIC FILE · PUBLISHED STATEMENTS

Nothing certified in the dark.

These published statements explain what clients and certificate users should expect from QSI. Every rule that touches a certificate is filed here, in plain language, each referencing the QSI controlled document it states.

FILE CONTENTS

The public file.

Five published statements, each stating a real QSI controlled document, current revision. Ask QSI for the current approved issue when a contract, appeal, certificate decision or mark-use question depends on the exact wording.

PY-03 + QP-22

Impartiality Policy

The full impartiality commitment: the services QSI does not sell, the threats it manages, the committee that watches over them, and the separation of audit from decision.

PUBLISHED STATEMENTPDF09 CLAUSES
QP-07

Complaints and Appeals Policy

How to raise a complaint about QSI or about a certified client, how it is investigated, who decides an appeal, and the timelines that apply at every stage.

PUBLISHED STATEMENTPDF08 CLAUSES
QP-10

Suspension and Withdrawal Policy

What each certificate status means, the grounds on which certification is suspended, reduced or withdrawn, the process QSI follows, and the route back to an active certificate.

PUBLISHED STATEMENTPDF09 CLAUSES
QP-08 + QP-10

Certification Rules

The conditions of certification: what the application and contract establish, what the client and QSI each owe the process, how the decision is made, and which changes must be reported.

PUBLISHED STATEMENTPDF09 CLAUSES
QP-10 PROVISIONS

Use of Mark and Logo Rules

QSI certification marks must be used accurately, within scope, in line with the live status of the certificate, and never in a way that implies product approval.

PUBLISHED STATEMENTPDF06 CLAUSES

SOURCES QSI CONTROLLED DOCUMENTSREVISION RECORDS PUBLISH WITH EACH CONTROLLED ISSUECUSTODIAN QSI CERTIFICATION MANAGEMENT

WHEN A DECISION IS DISPUTED

The appeal route.

A client may formally appeal an audit finding, a certification decision or the conduct of an auditor. QP-07 states how an appeal arrives, then states a limit in working days for the stages of the committee route, and the appeal is decided by people who were not involved in the audit or decision being appealed. The plate below draws those stages against the limits the document itself states.

FIG. 01 · THE APPEAL ROUTE · THE COMMITTEE STAGES AGAINST THEIR OWN STATED LIMITS

A COMPLAINT FOLLOWS ITS OWN ROUTE, WITH ITS OWN STATED LIMITSBOTH ROUTES ARE SET OUT IN QP-07

REQUEST THE CURRENT ISSUE

Need the applicable approved document?

Contact QSI with the certificate, decision or mark-use question and the team will provide the applicable current issue.

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